Application support engineer​

• Work with a team of engineers and data analysts to meet the objectives of :
• 24 x 7 Remote Monitoring
• Technical Support to development team, field team and customer
• Responding in a time bound manner to customer requests and queries
• Bridging between Customers, Field teams & Development teams, and also providing regular analysis of data to interpret health product supplied to customer.
• Requires high level of skill sets in Communication, Client interaction, Work flow, Team building /development.

Technical skill sets include (but not limited to)

• Understanding the operations & maintenance (O&M) of Telecom towers especially for passive infrastructure – Power, Fuel, Environment, Access
  /Security, Alarm escalations
• Understanding the essence of Remote Monitoring (of the above mentioned passive infrastructure in telecom towers) and the advantages thereof, it brings to customer.
• Quick learning ability to get complete picture of Invendis RMS solution – Hardware (device features & capabilities), Software (application features & capabilities).
• Data analysis skills – to be able to analyze & apprehend situation (health of equipment) at site based on the received data and present meaningful & value added reports.
• Follow standard processes and procedures of Support team
• Identify and escalate priority issues as per Client specifications
• Redirect problems to appropriate resource/department.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Stay current with system information, changes and updates Education qualification & Work experience B.E. in Electrical / Telecommunication / Computer Science

 

3 – 4 years’ experience in Telecom domain with exposure of working in NOC Should have worked within a team of engineers in areas of Customer support / Application Support

Total education years of 10+2+4 (minimum)

Mandatory Skills

• Must have relevant experience in supporting web-based application
• Matured handling of technical issues of field and continuous follow up until resolution.
• Ability to bridge between customers, support team and development teams for resolution of critical issues.
• Effective communication skills and the ability to interact professionally with a diverse group of clients and staff.
• Knowledge of basic electrical sciences (Energy meters, Current sensors etc.)
• Good grasping power for quick learning (technical comprehension) of product & process.
• Problem analysis based on trend of events
• Medium to high level of knowledge in application troubleshooting and database queries to analyze present/historical data and able to identify problems from it.

Desired Skills :

• Good communication and interpersonal skills
• Fluency in communicating English (read, write, speak) and Hindi (speak) language
• Travel On need basis